Customer Service Representative

Descripción de empleo

Description:
Your mission is to offer customer support through phones, to customers who have questions, concerns, or confusion around a product or service. You are literally the voice of the brand, and a strong relationship between our clients and their customers is built with you!

Main responsibilities:
• Communicate via inbound and/or outbound telephone calls with customers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Understand all programs, systems, and procedures necessary to perform the job effectively.