{"id":12175,"date":"2024-10-16T08:38:15","date_gmt":"2024-10-16T14:38:15","guid":{"rendered":"https:\/\/contratame.online\/es\/candidate\/lpmorales\/"},"modified":"2024-10-16T09:05:13","modified_gmt":"2024-10-16T15:05:13","slug":"lpmorales","status":"publish","type":"candidate","link":"https:\/\/contratame.online\/es\/candidate\/lpmorales\/","title":{"rendered":"Luis Pedro Morales Sol\u00f3rzano"},"content":{"rendered":"<p>Soy Ingeniero Electr\u00f3nico con m\u00e1s de 15 a\u00f1os de experiencia en posiciones relacionadas con el Servicio al Cliente. \u00bfPeculiar combinaci\u00f3n? Desde peque\u00f1o siempre supe que quer\u00eda estudiar algo relacionado con tecnolog\u00eda; sin embargo, mi vocaci\u00f3n por el #servicioalcliente fue algo que descubr\u00ed en los inicios de mi carrera profesional. Cuando veo hacia atr\u00e1s, es f\u00e1cil conectar los puntos: siempre me he preocupado porque las personas que est\u00e1n alrededor m\u00edo est\u00e9n bien y considero que tengo un sexto sentido para saber lo que a los dem\u00e1s les gusta o quieren. Esta combinaci\u00f3n de habilidades me ha permitido desempe\u00f1arme en puestos interesantes como:<\/p>\n<p>\u27a1\ufe0f\ud835\uddda\ud835\uddf2\ud835\uddff\ud835\uddf2\ud835\uddfb\ud835\ude01\ud835\uddf2 \ud835\uddf1\ud835\uddf2 \ud835\udde6\ud835\uddfc\ud835\uddfd\ud835\uddfc\ud835\uddff\ud835\ude01\ud835\uddf2 \ud835\udde7\ud835\uddf2\u0301\ud835\uddf0\ud835\uddfb\ud835\uddf6\ud835\uddf0\ud835\uddfc, una posici\u00f3n que logr\u00e9 alcanzar tras varios a\u00f1os de estar en la primera l\u00ednea de atenci\u00f3n como Ingeniero de Soporte, hasta llegar a estar a cargo de todo el equipo de #soportetecnico para los clientes en toda Centroam\u00e9rica.<\/p>\n<p>\u27a1\ufe0f\ud835\uddda\ud835\uddf2\ud835\uddff\ud835\uddf2\ud835\uddfb\ud835\ude01\ud835\uddf2 \ud835\uddf1\ud835\uddf2 #\ud835\uddf0\ud835\uddee\ud835\uddf9\ud835\uddf9\ud835\uddf0\ud835\uddf2\ud835\uddfb\ud835\ude01\ud835\uddf2\ud835\uddff \ud835\ude06 \ud835\uddf1\ud835\uddf2 \ud835\uddd5\ud835\ude02\ud835\ude00\ud835\uddf6\ud835\uddfb\ud835\uddf2\ud835\ude00\ud835\ude00 \ud835\udde3\ud835\uddff\ud835\uddfc\ud835\uddf0\ud835\uddf2\ud835\ude00\ud835\ude00 \ud835\udde2\ud835\ude02\ud835\ude01\ud835\ude00\ud835\uddfc\ud835\ude02\ud835\uddff\ud835\uddf0\ud835\uddf6\ud835\uddfb\ud835\uddf4 (\ud835\uddd5\ud835\udde3\ud835\udde2), en donde lider\u00e9 a equipos de m\u00e1s de 300 personas brindando servicio a trav\u00e9s de diferentes canales de atenci\u00f3n, como el canal telef\u00f3nico o a trav\u00e9s de canales digitales como: Web Chat, WhatsApp y Redes Sociales. Atendiendo a clientes con servicios personalizados en el \u00e1rea de B2B y tambi\u00e9n a clientes con servicio de consumo masivo en el \u00e1rea de B2C.<\/p>\n<p>\u27a1\ufe0f\ud835\uddda\ud835\uddf2\ud835\uddff\ud835\uddf2\ud835\uddfb\ud835\ude01\ud835\uddf2 \ud835\uddf1\ud835\uddf2 \ud835\uddd8\ud835\ude05\ud835\uddfd\ud835\uddf2\ud835\uddff\ud835\uddf6\ud835\uddf2\ud835\uddfb\ud835\uddf0\ud835\uddf6\ud835\uddee \ud835\uddf1\ud835\uddf2\ud835\uddf9 \ud835\uddd6\ud835\uddf9\ud835\uddf6\ud835\uddf2\ud835\uddfb\ud835\ude01\ud835\uddf2, en los \u00faltimos a\u00f1os de mi carrera profesional he estado trabajando en temas de #experienciadelcliente de un modo m\u00e1s hol\u00edstico, desarrollando proyectos de tecnolog\u00eda, estrategias de CRM e implementando mejoras de procesos post-venta en diferentes canales de atenci\u00f3n, tanto de atenci\u00f3n remota (#callcenter, #contactcenter, canales digitales) como atenci\u00f3n presencial (tiendas, retail), buscando siempre brindar una experiencia #omnicanal real. En esta posici\u00f3n he logrando combinar todos mis conocimientos tecnol\u00f3gicos con mi experiencia en el cuidado de los clientes. \u00a1Me encanta!<\/p>\n<p>Soy organizado, met\u00f3dico y estructurado. Estas habilidades me permiten llevar a cabo una planificaci\u00f3n eficiente y garantizar la ejecuci\u00f3n oportuna y exitosa de las tareas asignadas.<\/p>\n<p>Me considero una persona \u201cResourceful\u201d; es decir, alguien capaz de utilizar de manera eficaz los recursos disponibles, tanto materiales como intelectuales, para resolver situaciones dif\u00edciles y alcanzar los objetivos.<\/p>\n<p>Soy una persona muy comprometida y responsable, lo que hace que la gente conf\u00ede en m\u00ed.<br \/>\nCreo en Dios y Amo a mi Familia. Ese soy yo.<\/p>\n","protected":false},"featured_media":12178,"comment_status":"open","ping_status":"closed","template":"","candidate_category":[279],"candidate_location":[],"candidate_tag":[],"class_list":["post-12175","candidate","type-candidate","status-publish","has-post-thumbnail","hentry","candidate_category-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Luis Pedro Morales Sol\u00f3rzano - Contratame.online<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/contratame.online\/es\/candidate\/lpmorales\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Luis Pedro Morales Sol\u00f3rzano - Contratame.online\" \/>\n<meta property=\"og:description\" content=\"Soy Ingeniero Electr\u00f3nico con m\u00e1s de 15 a\u00f1os de experiencia en posiciones relacionadas con el Servicio al Cliente. \u00bfPeculiar combinaci\u00f3n? 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