{"id":32685,"date":"2026-01-13T16:10:28","date_gmt":"2026-01-13T22:10:28","guid":{"rendered":"https:\/\/contratame.online\/es\/candidate\/monicadenisea\/"},"modified":"2026-01-13T16:17:56","modified_gmt":"2026-01-13T22:17:56","slug":"monicadenisea","status":"publish","type":"candidate","link":"https:\/\/contratame.online\/es\/candidate\/monicadenisea\/","title":{"rendered":"Monica Denise Alvarez F"},"content":{"rendered":"

Profesional en Administrador de Negocios y Maestr\u00eda en Marketing. +25 a\u00f1os gestionando estrat\u00e9gicamente la experiencia del cliente en canales comerciales y servicio al cliente, en \u00a0Industria de Log\u00edstica, Industria de Telecomunicaciones e Industrias Financieras. Alta capacidad para liderar equipos de + 150 personas, an\u00e1lisis y pensamiento innovador para implementar proyectos de mejora en \u00e1reas de servicio al cliente de canales telef\u00f3nicos y presenciales.<\/p>\n

Logros:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Incremento del 30% de indicadores del Call Center (Nivel de Servicio, Nivel de Atenci\u00f3n, Tiempo promedio de la operaci\u00f3n ( TMO ) , \u00a0Satisfacci\u00f3n y NPS )<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Implementaci\u00f3n de modelos de atenci\u00f3n al cliente, segmentos estrat\u00e9gicos ( skill retenciones y lealtad de tarjeta de cr\u00e9dito, \u00a0skill actualizaciones de clientes, skill comercial de cr\u00e9ditos, skill de apertura de cuentas digitales)<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Implementaci\u00f3n Proyecto IVR (Planta Telef\u00f3nica)<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Implementaci\u00f3n del modulo de atenci\u00f3n al cliente ( CX Oracle )<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Implementaci\u00f3n de Proyecto Recaudo (Cobros en l\u00ednea con tarjeta de cr\u00e9dito), mejorando encuesta de satisfacci\u00f3n del cliente y el indicador CES (Customer Effort Score)<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Implementaci\u00f3n de Renovaciones en L\u00ednea.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Implementaci\u00f3n del Modelos de Atenci\u00f3n al cliente de segmentos estrat\u00e9gicos en canal telef\u00f3nico ( Skill especializado, skill tercerizado – BPO y skill banca digital )<\/p>\n

 <\/p>\n","protected":false},"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","candidate_category":[279],"candidate_location":[],"candidate_tag":[],"class_list":["post-32685","candidate","type-candidate","status-publish","hentry","candidate_category-marketing"],"yoast_head":"\nMonica Denise Alvarez F - Contratame.online<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Monica Denise Alvarez F - Contratame.online\" \/>\n<meta property=\"og:description\" content=\"Profesional en Administrador de Negocios y Maestr\u00eda en Marketing. +25 a\u00f1os gestionando estrat\u00e9gicamente la experiencia del cliente en canales comerciales y servicio al cliente, en \u00a0Industria de Log\u00edstica, Industria de Telecomunicaciones e Industrias Financieras. 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