Answer incoming calls from consumers.
\nContact consumers, vendors, partners or any other party when required.
\nListen and identify the root of the cases, interact with the consumer on the phone, online networks and \/ or email, and solve the problem accordingly.
\nKnow the performance objectives established both individual and team, which may include customer service, productivity, quality standards and any other area related to the business that is necessary.
\nKeep your knowledge of the policies and products of the account updated
\nMaintain adequate competition in products and support platforms.
\nRead and make sure you understand new policies, procedures and products or updates of existing ones.
\nCommunicate with the supervisor, team members and other teams regarding problems, solutions and trends.
\nKeeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only (the use of external storage units, printed materials, and other storage and distribution tools is strictly prohibited) .
\nDocument all assisted cases and perform any other task, duties or services required by the immediate superior manager.
\nKeep an accurate and meaningful logbook of each call in the account system; according to established procedures and policies. Keep up-to-date relevant stationery and files through data entry.<\/p>\n","protected":false},"author":1161,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[213],"job_listing_category":[221],"job_listing_location":[234],"job_listing_tag":[],"class_list":["post-11904","job_listing","type-job_listing","status-expired","hentry","job_listing_type-tiempo-completo","job_listing_category-call-center-servicio-al-cliente","job_listing_location-guatemala"],"yoast_head":"\n